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OPS 405 · Unit 4 of 6

Root Cause Analysis and Problem Solving

Quality, Lean and Continuous Improvement

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Learning objectives

After completing this unit, you will be able to:

  • Frame operations decisions with owners, dates, and guardrails
  • Apply the frameworks in "Root Cause Analysis and Problem Solving" to a real management decision
  • Make progress on your One-page Atlas decision memo per unit applied project

Why this matters

Root Cause Analysis and Problem Solving connects analytics, network, service, program, quality, and procurement decisions at Atlas Outdoor Gear.

Lesson

Unit overview

Complete all 4 lessons in order. Each lesson uses Atlas Outdoor Gear worked examples, practice problems, and managerial judgment prompts consistent with the program gold standard.

Connection to applied work

This unit feeds directly into One-page Atlas decision memo per unit. As you read, capture notes, examples, and data you can reuse in that deliverable. Strong students finish each unit with a draft section of their project, not just highlights.

Practice

  1. Write a one-page summary of this unit in your own words without looking at the lesson.
  2. Find a real company example (public filing, news article, or personal experience) that illustrates the main concept.
  3. Draft one paragraph recommending an action a manager should take based on this unit.
  4. Add at least three terms from this unit to your course glossary.

Knowledge check

Answer these without notes before marking the unit complete:

  1. What is the central idea of "Root Cause Analysis and Problem Solving"?
  2. What mistake do beginners most often make when applying this material?
  3. How does this unit help you complete One-page Atlas decision memo per unit?
  4. What is one decision you face this month where this unit applies?

Key takeaways

  • Frame operations decisions with owners, dates, and guardrails
  • Business concepts only matter when they change a decision.
  • Your OPS 405 assessment (Root Cause Analysis and Problem Solving applied at Atlas Outdoor Gear with reconciled metrics and decision frames.) rewards applied understanding, not memorization.

Unit assessment

Complete each section below. Score 80%+ on the quiz to finish this unit's assessment.

50% applied project30% case work20% knowledge checks

Exercises

Apply what you learned in this unit with structured practice.

ExerciseApplied practice: Root Cause Analysis and Problem Solving45 min
Complete a focused practice exercise on **Root Cause Analysis and Problem Solving**. 1. Choose a real company, product, or situation you know. 2. Apply one core framework from this unit to analyze it. 3. Write your analysis in 300–500 words with a clear recommendation. 4. Cite at least one credible source.

Deliverable

300–500 word analysis document saved to your portfolio under OPS 405.

Rubric

  • • Framework applied correctly (not just named)
  • • Specific evidence from a real example
  • • Clear recommendation with tradeoffs acknowledged
  • • Professional writing with source citation
ExerciseDrill: Root Cause Analysis and Problem Solving30 min
Work through the practice problems in the unit lesson without looking at notes. Then check your work against the lesson and write a short reflection: - What you got right - One mistake you caught - One concept to review before the next unit

Deliverable

Problem solutions + 150-word reflection in your OPS 405 workbook.

Rubric

  • • Attempted all practice items before checking answers
  • • Honest reflection on errors
  • • Identifies a specific review action

Reflection

Reflect on how the unit concepts apply to your work.

ReflectionReflection: Root Cause Analysis and Problem Solving40 min
Write a structured reflection (400–600 words) on **Root Cause Analysis and Problem Solving**. Address: 1. What surprised you in this unit? 2. Where have you seen this dynamic in a team or organization? 3. What will you do differently in the next 30 days? Use specific examples. Avoid generic statements.

Deliverable

Reflection document in your portfolio.

Rubric

  • • Specific personal or observed example
  • • Connects unit concepts to behavior
  • • Identifies a concrete behavior change
  • • Honest and analytical tone

Knowledge quiz

Check your understanding before marking the unit complete.

1. Atlas OTIF is 89% while DC pick rate improved 8%. For Root Cause Analysis and Problem Solving, what should Mei Lin prioritize first?

2. Which evidence label fits a before/after OTIF chart with no control group for designing an approach to root cause analysis and problem solving?

3. Carlos proposes a change in Root Cause Analysis and Problem Solving that helps landed cost but risks two-point OTIF drop. Best next step?

4. A common failure mode when applying root cause analysis and problem solving: practical decision exercise at Atlas is:

5. Which workbook element is mandatory for OPS 405 applied work on Root Cause Analysis and Problem Solving?

6. Greg Santos sees a sewing defect drop from 2.1% to 1.4% after a crackdown. What statistical question comes first?

7. Atlas has four dashboards showing different fill rates. Root issue?

8. Best pairing for root cause analysis and problem solving: practical decision exercise recommendation quality?

Next unit: Six Sigma and Improvement Projects →