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HLT 405 · Unit 2 of 6

Clinical Workflows and User Needs

Digital Health, Medical Technology and Healthcare AI

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Learning objectives

After completing this unit, you will be able to:

  • Apply frameworks to case studies and projects
  • Apply the frameworks in "Clinical Workflows and User Needs" to a real management decision
  • Make progress on your Applied project applied project

Why this matters

Clinical Workflows and User Needs is essential to Digital Health, Medical Technology and Healthcare AI. Lessons build fluency with anchor-company examples, worked problems, and assessments on the unit page.

Lesson

Unit overview

Complete all 4 lessons in order. Each lesson follows the program authoring standard: conceptual prose, worked examples, practice problems, and managerial judgment prompts. Finish unit exercises and the knowledge check before marking the unit complete.

Connection to applied work

This unit feeds directly into Applied project. As you read, capture notes, examples, and data you can reuse in that deliverable. Strong students finish each unit with a draft section of their project, not just highlights.

Practice

  1. Write a one-page summary of this unit in your own words without looking at the lesson.
  2. Find a real company example (public filing, news article, or personal experience) that illustrates the main concept.
  3. Draft one paragraph recommending an action a manager should take based on this unit.
  4. Add at least three terms from this unit to your course glossary.

Knowledge check

Answer these without notes before marking the unit complete:

  1. What is the central idea of "Clinical Workflows and User Needs"?
  2. What mistake do beginners most often make when applying this material?
  3. How does this unit help you complete Applied project?
  4. What is one decision you face this month where this unit applies?

Key takeaways

  • Apply frameworks to case studies and projects
  • Business concepts only matter when they change a decision.
  • Your HLT 405 assessment (Digital Health, Medical Technology and Healthcare AI. Six units covering applied topics in this concentration.) rewards applied understanding, not memorization.

Unit assessment

Complete each section below. Score 80%+ on the quiz to finish this unit's assessment.

50% applied project30% case work20% knowledge checks

Exercises

Apply what you learned in this unit with structured practice.

ExerciseApplied practice: Clinical Workflows and User Needs45 min
Complete a focused practice exercise on **Clinical Workflows and User Needs**. 1. Choose a real company, product, or situation you know. 2. Apply one core framework from this unit to analyze it. 3. Write your analysis in 300–500 words with a clear recommendation. 4. Cite at least one credible source.

Deliverable

300–500 word analysis document saved to your portfolio under HLT 405.

Rubric

  • • Framework applied correctly (not just named)
  • • Specific evidence from a real example
  • • Clear recommendation with tradeoffs acknowledged
  • • Professional writing with source citation
ExerciseDrill: Clinical Workflows and User Needs30 min
Work through the practice problems in the unit lesson without looking at notes. Then check your work against the lesson and write a short reflection: - What you got right - One mistake you caught - One concept to review before the next unit

Deliverable

Problem solutions + 150-word reflection in your HLT 405 workbook.

Rubric

  • • Attempted all practice items before checking answers
  • • Honest reflection on errors
  • • Identifies a specific review action

Case analysis

Analyze a case using frameworks from this unit.

CaseCase analysis: Clinical Workflows and User Needs60 min
Analyze a real business case through the lens of **Clinical Workflows and User Needs**. Choose a public company event, HBR-style case, or documented decision. **Deliverable structure:** 1. Situation summary (150 words) 2. Analysis using this unit's frameworks (400 words) 3. Recommendation (150 words) 4. Risks and what would change your mind

Deliverable

2-page case write-up in your portfolio.

Rubric

  • • Case facts are accurate and sourced
  • • Analysis uses unit frameworks explicitly
  • • Recommendation is justified with tradeoffs
  • • Risks are specific, not generic

Knowledge quiz

Check your understanding before marking the unit complete.

1. CareBridge is deciding whether to redesign inpatient discharge workflow around clinician usability. Which metric is most decision-grade for tracking progress?

2. CareBridge reports $1.80B revenue and 3.2% operating margin. A 0.2 percentage point margin improvement is approximately:

3. Which statement best describes value-based care (VBC) at CareBridge?

4. Primary downside risk for Clinical Workflows and User Needs is:

5. CareBridge has 620,000 attributed lives and 2,200 licensed beds. Why does this distinction matter for clinical workflows, user research, and adoption barriers?

6. Which evidence label is appropriate after a single-site pilot improves readmission rate and discharge tasks per patient?

7. David Park asks which lever best connects Clinical Workflows and User Needs to execution. The best answer is:

8. CareBridge operating days cash is 42. Why include liquidity in Clinical Workflows and User Needs decisions?

Next unit: Health Data, Interoperability and Platforms →